Terms of Service

Last updated: 7 October 2026 · Effective: 7 October 2026

These Terms are written in English. If we provide a translation, the English version prevails where the two differ.

1. Who we are and when these Terms apply

VISO is a social app for live video chat, live rooms, party rooms and messaging, available as VISO and VISO Lite on mobile devices and through this website (together, the "Service"). The Service is provided by Orango Pte. Ltd., a company incorporated in Singapore ("Orango", "we", "us").

These Terms of Service ("Terms") form a binding agreement between you and Orango. By creating an account or using the Service you agree to these Terms, to our Privacy Policy and to our Community Guidelines, which form part of these Terms. If you buy a VIP membership, the VIP Membership Terms and the Auto-Renewal Terms also apply. If you do not agree, do not use the Service.

2. Eligibility

• You must be at least 18 years old, or the age of majority where you live if that is higher. The Service is not for minors, and we remove accounts we believe belong to a minor.
• You must be able to form a binding contract and must not be barred from using the Service under any applicable law, including sanctions laws.
• You must not use the Service if we have previously banned you, unless we have agreed in writing that you may return.

3. Your account

• You may sign up with a phone number, email address or a supported third-party sign-in (such as Google, Facebook or Apple). The information you give us must be accurate and kept up to date.
• Your account is personal to you. You must not sell, transfer, lend or share it, and you are responsible for activity on it. Keep your login details secure and tell us promptly at contact@visohq.com if you believe your account has been compromised.
• We may ask you to verify your identity or that you are a real person (for example through a selfie or a short liveness check) before you can use certain features. See our Privacy Policy for how we handle this information.
• You can delete your account at any time. See Delete Account.

4. Rules of conduct

You must follow our Community Guidelines. In particular, you must not:

• post, stream or send sexually explicit content, nudity or sexual services, or solicit or offer them;
• harm, endanger or sexualise minors in any way — see our Child Safety Standards;
• harass, threaten, bully, stalk or intimidate anyone, or promote violence, terrorism, self-harm or hatred against any group;
• scam, defraud, extort or mislead other users, including romance scams, investment or crypto schemes and requests for money or gifts outside the Service;
• impersonate anyone, use fake photos or misrepresent your identity, age or gender;
• play pre-recorded video, use another person's image, or otherwise fake a live appearance during a video call or live stream;
• share other people's personal information or record, screenshot or distribute other users' calls or streams without their consent;
• sell, buy or trade accounts, coins, virtual items or earnings outside the Service, or use unauthorised resellers;
• create accounts in bulk, use bots, scripts, emulators or modified clients, manipulate rankings or rewards, or abuse promotions, refunds or chargebacks;
• advertise, spam or direct users to other platforms for commercial purposes;
• break any law, infringe anyone's rights, or interfere with, probe or attack the Service or its security.

5. Your content

You keep ownership of the photos, videos, audio, messages, profile information and live streams you create on the Service ("Your Content"). You are responsible for Your Content and confirm that you have the rights needed to share it.

You grant Orango a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, reproduce, adapt (for example to transcode, compress or translate), display, perform and distribute Your Content for the purposes of operating, moderating, securing, improving and promoting the Service. The licence ends when Your Content is deleted from the Service, except where Your Content has been shared with others who have not deleted it, where we must keep it for legal reasons, or where it remains in backups for a limited time.

Live calls and streams are not recorded and kept by default. To keep the Service safe, we and our service providers may take snapshots or short samples of live video and audio and review them automatically and by people, as described in our Privacy Policy.

6. Coins, gifts and other virtual items

• You can buy virtual coins and use them for paid features, such as video calls billed by the minute, private messages, virtual gifts and other virtual items. Prices are shown in the app before you buy. Purchases are processed by Google Play, the Apple App Store or another payment provider shown at checkout, and their terms also apply.
• Coins and virtual items are a limited, personal, non-transferable, revocable licence to use features of the Service. They have no cash value, are not money, e-money or a deposit, cannot be exchanged for cash or transferred to another account, and do not earn interest.
• Coins are used up when you spend them, and gifts are delivered immediately when sent. Except where required by law or by the rules of the app store you bought from, purchases are final and non-refundable.
• We may set limits, change prices or the features that coins can be used for, or discontinue virtual items, with reasonable notice where the change materially affects coins you have already bought.
• If you request a refund or chargeback from a store or bank for a purchase you have already used, we may deduct the corresponding coins or items, reverse related earnings and restrict the account. We investigate fraudulent purchases and refund abuse.
• Coins and items in an account that is closed for breach of these Terms, or that you delete, are forfeited, except where the law requires otherwise.

7. VIP membership and subscriptions

VIP membership is an optional subscription that gives the benefits described in the app at the time of purchase. It renews automatically until you cancel. The VIP Membership Terms and Auto-Renewal Terms explain pricing, renewal, cancellation and refunds.

8. Hosts and agencies

Some users take part as hosts and may receive points or rewards when other users interact with them or send them gifts. Hosts and agencies must also accept the separate host or agency terms presented to them, which govern earnings, settlement and withdrawals. Earnings may be held, reduced or reversed if they result from fraud, refunded or charged-back purchases, fake live appearances, rule-breaking or manipulation. Hosts are responsible for their own taxes. Hosts are not employees, agents or partners of Orango.

9. Translation and automated features

Real-time translation, captions, matching and recommendations are produced automatically and may be inaccurate or incomplete. Do not rely on them for important, legal, medical or financial matters. Translations are provided for convenience only.

10. Moderation, enforcement and appeals

We may review, restrict, remove or refuse to display any content, and may warn, limit, suspend or permanently ban accounts and devices, if we reasonably believe that content or activity breaks these Terms or the law, or puts users, Orango or others at risk. We may act without prior notice where needed to protect users or to comply with the law. We report child sexual abuse material and credible threats to the relevant authorities.

If you believe we made a mistake, you can appeal by writing to contact@visohq.com from the email linked to your account, or with your VISO ID, within 30 days of the decision. We will review your appeal and let you know the outcome.

11. Third-party services

The Service works with third-party services such as app stores, sign-in providers, payment providers and real-time communication providers. Your use of those services is subject to their own terms and privacy policies, and we are not responsible for them.

12. Our intellectual property

The Service, including the VISO name and logo, software, design and all content we provide (but not Your Content), belongs to Orango or its licensors. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the app for your own non-commercial use in line with these Terms. You must not copy, modify, reverse engineer, decompile or create derivative works of the Service, except where the law allows despite this restriction.

If you believe content on the Service infringes your copyright or other rights, send a notice to contact@visohq.com identifying the work, the content and your contact details. We may remove the content and terminate repeat infringers.

13. Disclaimers

We work hard to keep VISO safe and running, but the Service is provided "as is" and "as available". To the fullest extent permitted by law, we make no warranties, express or implied, including about merchantability, fitness for a particular purpose, non-infringement, availability or accuracy. We do not run background checks on users and are not responsible for the conduct of any user, on or off the Service. Be careful when interacting with people you do not know, and never send money to someone you have met online. See also our Disclaimer.

14. Limitation of liability

To the fullest extent permitted by law, Orango and its affiliates, officers, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or related to the Service or these Terms. Our total liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim and (b) USD 100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence or for fraud, or your statutory rights as a consumer.

15. Indemnity

To the extent permitted by law, you will indemnify Orango against claims, losses and costs (including reasonable legal fees) brought by third parties arising from Your Content, your use of the Service or your breach of these Terms.

16. Ending your use of VISO

You may stop using the Service and delete your account at any time. We may suspend or end your access as described in section 10, or if we stop offering the Service, in which case we will give reasonable notice where we can. Sections that by their nature should survive termination (including 5, 6, 12 to 15 and 18) continue to apply.

17. Changes to VISO and to these Terms

We may update the Service and these Terms from time to time. If a change to these Terms materially affects your rights, we will give notice in the app or by other reasonable means before it takes effect. If you keep using the Service after the change takes effect, the updated Terms apply. If you do not agree, stop using the Service and delete your account.

18. Governing law and disputes

These Terms and any dispute arising from them or the Service are governed by the laws of Singapore. Please contact us first at contact@visohq.com so we can try to resolve the issue informally. If we cannot resolve it within 60 days, the dispute will be submitted to the exclusive jurisdiction of the courts of Singapore. If you are a consumer, you also keep any mandatory rights under the laws of the country where you live, including the right to bring proceedings there.

19. Additional terms for the Apple App Store

If you downloaded VISO from the Apple App Store: these Terms are between you and Orango only, not Apple, and Orango (not Apple) is solely responsible for the app and its content. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app (if any); to the maximum extent permitted by law, Apple has no other warranty obligation. Orango, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, consumer protection or privacy claims, and any third-party claim that the app infringes intellectual property rights. You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the app must also comply with the App Store's Usage Rules.

20. General

These Terms, together with the documents referred to in them, are the entire agreement between you and Orango about the Service. If any part is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms; we may transfer ours to an affiliate or in connection with a merger, acquisition or sale of assets. No third party other than Apple (as set out in section 19) has rights under these Terms.

21. Contact

Orango Pte. Ltd., Singapore · contact@visohq.com