Delete Your VISO Account

Last updated: 7 October 2026

This page explains how to delete your account in VISO and VISO Lite (developer: Orango Pte. Ltd.), and what happens to your data.

Option 1: Delete in the app

Open VISO and sign in.
Go to Me → Settings → Account Security → Delete Account.
Read the notice, tap Request Deletion, then Confirm Deletion.

Option 2: Request by email

If you can no longer open the app or sign in, email contact@visohq.com with the subject "Delete my account" and include your VISO ID (shown on your profile) or the phone number or email address you used to sign up. Send it from the email address linked to your account if possible. We may ask you to confirm you own the account before we delete it, and we will reply within 7 days.

What happens next

30-day grace period: your account is scheduled for deletion and is hidden from other users. If you sign in again during these 30 days, you can cancel the deletion.
After 30 days: the account is closed permanently and cannot be restored. We then delete or anonymise your personal data within 90 days, including your profile, photos and videos, posts, messages, verification images and device identifiers.
Coins, gifts, VIP time and other virtual items remaining in the account are forfeited and cannot be refunded or transferred.
Subscriptions are not cancelled automatically. Cancel VIP in Google Play (Payments & subscriptions → Subscriptions) or in your Apple ID settings (Subscriptions) before deleting your account, so you are not charged again.

Data we may keep

Purchase, refund and payout records, kept as required by tax and accounting laws (normally up to 7 years).
Records needed to prevent fraud and repeat abuse, such as the fact that an account was banned and the identifiers used, kept as long as necessary for that purpose.
Information we are legally required to keep, or need for an ongoing investigation or legal claim.
Messages you sent remain visible to the people who received them until they delete them; they no longer show your profile.

Before you delete

If you belong to an agency or guild as a host, leave it first and settle any pending earnings.
Accounts that are under investigation or banned cannot be deleted in the app. Email us and we will handle your request in line with the law.

You can also ask us to delete specific data (for example photos or messages) without deleting your account — email contact@visohq.com. See our Privacy Policy for more about your rights.