VISOAuto-Renewal Terms
These terms explain how automatic renewal works for VISO subscriptions, including VIP membership. They are part of our Terms of Service and VIP Membership Terms.
1. Automatic renewal
- Your subscription renews automatically at the end of each billing period (for example each week or month, as shown at purchase) at the then-current price, unless you cancel at least 24 hours before the end of the current period.
- Your store account is charged for the renewal within the 24 hours before the current period ends.
- If the price of your plan changes, we or the store will notify you in advance as required by store rules and applicable law. Where required, you will be asked to agree to the new price before you are charged; otherwise you can cancel before the new price applies.
2. How to cancel
- Google Play: open the Google Play Store → profile icon → Payments & subscriptions → Subscriptions → VISO → Cancel subscription.
- Apple App Store: open Settings → your name → Subscriptions → VISO → Cancel Subscription.
- Deleting the app or your VISO account does not cancel a subscription. Cancel in your store account.
- After you cancel, your benefits continue until the end of the current paid period, and you will not be charged again.
3. Free trials and introductory offers
If a plan includes a free trial or introductory price, it converts to a paid subscription at the standard price at the end of the trial or introductory period unless you cancel at least 24 hours before it ends. Any unused part of a free trial is forfeited when you buy a subscription, where the store's rules provide for this.
4. Failed payments
If the store cannot collect a renewal payment, it may retry for a grace period set by the store. Benefits may be paused until payment succeeds, and the subscription ends if payment cannot be collected.
5. Refunds
Refunds are handled by Google Play or Apple under their policies and applicable consumer law. See the VIP Membership Terms.